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Logistics Operations Manager

Full Time Job HUB in Logistics and Transportation
  • Ikota, Lekki - Lagos View on Map
  • Salary: ₦100,000.00 - ₦120,000.00 / Current Monthly Salary
  • Applications 0
  • View(s) 25
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Job Detail

  • Career Level Experienced level
  • Experience 3 Years
  • Job Role Inventory and Logistic
  • Qualifications College/University

Job Description

Job Description

  • We are looking for a reliable Logistics Operations Manager who will be responsible for the planning, optimization, and execution of the transportation of parcel shipments and monitoring of international deliveries.
  • You will also be responsible for ensuring that all deliveries are made on time, assigning routes or jobs to individual couriers and operating within the constraints of a budget.
  • The goal is to manage the entire order cycle to enhance business development and ensure sustainability and customer satisfaction.

Job Responsibilities

  • Oversee day-to-day office management tasks, ensuring that all safety regulations are adhered to.
  • Customer service is extremely, ensure service levels are maintained, and customer satisfaction achieved.
  • Manage a team of people and ensure all training needs are met, performance is monitored, and feedback provided at regular intervals.
  • As a member of the management team, you will be expected to prepare and submit income and expense reports, budgets, and other documentation as required.
  • Resolve customer complaints or problems in tandem with the Customer Service Agent
  • Meet cost, productivity, accuracy, and timeliness targets
  • Supervise logistics riders, freight companies and customer services.
  • Package goods, plot routes, and process shipments.
  • Research ideal shipping practices, routing, and customer service satisfaction
  • Maintain process documentation, customer service logs, or training or safety records.
  • Analyze and evaluate data to assess performance and implement improvements
  • Recommend optimal transportation modes, routing, equipment, or frequency.
  • Develop emergency response plans or procedures.
  • Develop and implement operating strategies, plans, policy changes or procedures.
  • Communicate organizational information to customers or other stakeholders.
  • Monitor organizational procedures to ensure proper functioning.
  • Ensure carrier compliance with company policies or procedures for product transit or delivery.
  • Determine operational compliance with regulations or standards.

Requirements

  • B.Sc in Business Administration, Supply Chain, or any quantitative subject
  • Proven working experience as a Logistics Manager, with at least 3 years’ experience in supply chain management, logistics, and customer service operations
  • Record of successful distribution and logistics management
  • Demonstrable ability to lead and manage staff
  • Ability to work independently and handle multiple projects
  • Must live on the Island and its environs.

Skills & Proficiencies:

  • Excellent analytical, problem solving and organizational abilities.
  • Exceptional verbal and written communication skills.
  • Excellent communication skills (written & oral) – Very important
  • Strong attention to details
  • Ability to effectively prioritize
  • Problem-solving skills
  • Excellent organizational and time management skills with the ability to multitask
  • Proficient in the use of computer software.

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